Reference

How kiss198 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit through Touch 'n Go eWallet, Boost or GrabPay, and use our platform — and exactly how that data is used, stored and protected.

Account data handled with careLocal payment activity kept privateNo data sold to third partiesClear opt-out paths availableSecure data storage practices
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kiss198 How kiss198 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to access the data we hold, or need to update information tied to your account, our support team handles privacy requests directly. Reach us through live chat on the site, by email, or through our account help desk — all three paths connect to the same team that manages your account.

Live Chat Start a live chat session from any page on kiss198. A support agent will handle your privacy request, account data query or correction during the active session.
Email Support Send your data access or deletion request to our support email. Include your registered account name and the nature of the request so we can locate your records.
Account Help Desk Log in to your account and access the help desk from the account menu. From there you can submit a privacy request directly linked to your account profile.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We keep your account data and payment history secure through a combination of access controls, encrypted connections and structured data retention periods. Here is how each area of data handling works in practice — so you know what to expect from us, not just what our policy says on paper.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your payment preferences. Analytics cookies help us understand how the platform is used. You can manage cookie settings through your browser at any time.

Account Security and Access

Your account is protected by password authentication and, where enabled, one-time PIN verification sent to your registered mobile number. We flag logins from unrecognised devices and notify you by the contact method on file.

Data Retention and Deletion

We retain account and transaction records for as long as required by applicable law in regions where our platform is permitted. Once the retention period ends, or upon a valid deletion request, records are purged from active systems.

Third-Party Payment Processors

Touch 'n Go eWallet, Boost and GrabPay process payments on their own platforms under their own privacy policies. We receive only the transaction reference and status, not your wallet login or PIN.

Common Questions About Your Privacy on kiss198

These are the privacy questions we hear most from players in Malaysia — covering data access, payment records, cookies and how to make a deletion request. If your question is not covered here, reach us through live chat and we will respond with the specifics tied to your account.

We collect your name, contact details and identity verification documents submitted during registration. We also record the device and IP address used to create the account, as part of standard security checks.

No. When you pay via Touch 'n Go eWallet, Boost or GrabPay, the transaction is handled on their platform. We only receive a payment reference and status — your wallet credentials never pass through our system.

Yes. Submit a data access request via live chat or email with your registered account name. We will compile the records we hold and share them through a secure channel within a reasonable period.

Contact our support team through the account help desk or live chat. We will verify your identity first, then process the deletion. Some records may be retained where applicable law in permitted jurisdictions requires it.

We do not sell or rent your data to advertisers. Third-party vendors we engage — such as payment processors — are contractually required to handle your data only for the purpose of delivering their service to us.

Cookie preferences can be adjusted through your browser settings at any time. Disabling certain cookies may affect session continuity, such as staying logged in or retaining your payment method selection on the deposit screen.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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