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What You Agree To When You Use kiss198

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits clear via Touch 'n Go eWallet, Boost, or GrabPay to how we handle disputes.

Touch 'n Go eWallet acceptedBoost & GrabPay supportedAccount governed by these termsAvailable where local law permits
kiss198 What You Agree To When You Use kiss198
HOW WE OPERATE

Account Security and How We Handle Your Data

We built the account layer around the payment habits Malaysian users already have — your Touch 'n Go eWallet or Boost account is linked once at registration, and that match is what we use to verify withdrawals. We do not store full card numbers or wallet PINs on our servers. SSL encryption covers every data exchange between your device and our platform.

Data Retention

We keep your account records for as long as your account is active and for the period required under applicable law. You may request a summary of data we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last payment method. You can clear these in your browser settings without affecting your account.

Account Security

Login uses a one-time password sent to your registered mobile number. If you receive an OTP you did not request, contact us immediately via live chat to lock the account.

Requesting Changes

To update your registered payment method — for example, switching from GrabPay to Touch 'n Go eWallet — submit a request through support with your account ID and the new wallet details for verification.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat widget from any page on kiss198 — our team can clarify specific clauses, account status questions, or payment disputes without you needing to log out.
Email Support Send a detailed query to our support address for account or policy matters that need a written record. We respond to every message in the order it arrives.
Account Help Centre Your account dashboard includes a help section where common terms questions — including withdrawal verification and e-wallet matching rules — are answered with step-by-step paths.

Common Questions About Our Terms

If something in these terms is unclear, the answers below cover the questions our support team hears most often. For anything not covered here, live chat is the fastest path to a direct answer.

Access is available where local law permits. It is your responsibility to confirm that using this platform is lawful in your location before opening an account or making any deposit.

First, check that the transfer shows as completed in your Touch 'n Go eWallet transaction history. If it does and your kiss198 balance has not updated within a reasonable time, contact live chat with your transfer reference number.

We notify you via your account dashboard before material changes take effect. Minor corrections — such as updated contact details — may go live immediately, with a note recorded in your account activity log.

Send a request through our email support channel with your account ID. We will compile the relevant account and transaction data and respond within the timeframe required under applicable law.

Local law takes precedence for that specific clause. The rest of the agreement remains fully in force. If you are unsure how a clause applies to you, seek independent legal advice.

Your withdrawal wallet must match the deposit wallet registered on your account. If you deposited via Boost, withdrawals go back to that same Boost account. Changes require a verification request through support.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.